Solutions · E-commerce

Turn every "where's my order?" into revenue.

Cloodot plugs straight into Shopify, reads the order, drafts the refund, and upsells the size-14 when the size-12 sells out — all in the thread, in the customer's language.

01 · E-COMMERCE
The workPlaybooks
a

Order lookups & refunds, end-to-end

Customer drops an order number; Cloodot pulls the Shopify record, issues the partial refund, and updates the ticket — no agent in the loop.

b

Abandoned-cart recovery over WhatsApp

A soft "still thinking about the blue ones?" 90 minutes after drop-off — with a one-tap checkout link tied to the exact variant.

c

Post-purchase upsells that feel human

Read the order, suggest the matching accessory, quote the live price — and hand off to a human the moment the conversation gets interesting.

WhatsApp · Shopify AI ON SHIFT
Hi, I ordered the runners last Tue — are they out for delivery yet?
Priya · #ORD-4821 · 09:42
Hey Priya — your pair (size 8, Cloud White) left our Kochi warehouse this morning. ETA Wed 11–1pm. Want me to upgrade to next-day for ₹120?
Cloodot · 09:42
intent: order.track
shopify.order.lookup(4821)
shopify.shipping.quote(upgrade)
refund readyupsell availableCSAT: 4.9
Outcomes
41%
Reduction in "where-is-my-order" tickets handled by humans.
12%
Incremental revenue from post-purchase upsells over WhatsApp.
3.1×
Faster time-to-first-reply vs. email-only support.
Customer voice

"Our Shopify orders grew 2× over festive season. The team didn't. Cloodot ate the overflow — and upsold while it was at it."

— Head of CX · apparel DTC, Bangalore · 380k orders/yr
Want the same for your shop floor?

Bring us your Monday.

Twenty-minute demo. We'll train a Cloodot agent on your own docs, your own tone, your own tools — live — and you'll walk away with a working deployment in your inbox.