Solutions · Hospitality

Concierge at scale. In forty languages.

Hotels, resorts, and restaurants handle reservations, pre-arrival upsells, in-stay requests, and post-stay reviews — in the language the guest arrives in.

06 · HOSPITALITY
The workHosting
a

Pre-arrival upsells & check-in

"Want a late check-out for ₹1,200?" three days before arrival — in Arabic, Hindi, or Japanese, whichever they booked in.

b

In-stay requests routed by department

Towels → housekeeping. Late dinner → F&B. Broken AC → engineering. All from the same WhatsApp thread, all time-stamped.

c

Review-chase that isn't annoying

One nudge, 24 hours after check-out, in the guest's language, with a direct Google link.

WhatsApp · Backwaters Resort AR · RTL
مرحبا، أريد تمديد إقامتي ليلة إضافية. هل هذا ممكن؟
Khalid · 08:14 · ar
أهلاً بك يا خالد. نعم — غرفتك متاحة لليلة إضافية بسعر ٩٬٨٠٠ روبية، تشمل الإفطار. هل أقوم بالحجز؟
Cloodot · 08:14
detect(lang=ar, rtl=true)
pms.extend_stay(room-204, +1n) → available ₹9,800
tone.register(cultural=gulf-formal)
Outcomes
+24%
Pre-arrival upsell attach rate vs. email campaigns.
40+
Languages handled, RTL and Indic scripts included.
+0.6
Average Google rating after 90 days (on 4.1 → 4.7 baselines).
Customer voice

"Our GCC guests used to write to us in Arabic and wait. Now they don't wait. And our revenue per stay is up."

— F&B Director · 120-key resort · Kerala backwaters
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